agilaclub Privacy Policy – How We Handle Your Personal Data

When you register an account with agilaclub, we collect personal information including your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect payment-related information such as your preferred payment method and transaction history, which is necessary for processing deposits and withdrawals in Philippine pesos. During identity verification, we may request a copy of a government-issued ID, such as a Philippine passport, driver's licence, or SSS card, to confirm your identity and age. When you use our platform, we automatically collect technical data including your IP address, device type, browser version, and session activity logs. This technical data helps us maintain platform security, detect suspicious activity, and improve the overall experience for Filipino players. We do not collect sensitive personal information beyond what is strictly necessary for account management, payment processing, and regulatory compliance. All data collection is conducted in accordance with applicable Philippine data privacy laws.

The personal data we collect is used primarily to create and manage your agilaclub account, verify your identity, and process financial transactions securely. We use your contact details to send you important account notifications, such as deposit confirmations, withdrawal updates, and security alerts — these communications are essential to the service and cannot be opted out of. Where you have given your consent, we may also send you information about platform updates, new features, or relevant promotions available to players in the Philippines. Your data is used to comply with our legal and regulatory obligations, including anti-money laundering checks and responsible gaming monitoring. We analyse aggregated, anonymised usage data to understand how players interact with the platform and to make improvements to navigation, game availability, and mobile performance. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. Your data is never sold to third parties for marketing purposes.

agilaclub does not sell, rent, or trade your personal information to any third party for commercial purposes. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and cloud hosting providers — all of whom are contractually required to handle your data securely and only for the purposes we specify. In certain circumstances, we are legally required to disclose personal information to Philippine regulatory authorities, law enforcement agencies, or financial intelligence units, particularly in connection with anti-money laundering obligations or fraud investigations. If agilaclub undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, subject to the same privacy protections described in this policy. We do not share your data with advertisers or data brokers under any circumstances. Any third-party service provider we engage is carefully vetted and bound by data processing agreements that meet applicable Philippine privacy standards. You will be notified of any material changes to our data-sharing practices through an update to this Privacy Policy.

We implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the agilaclub platform is encrypted using secure protocols, ensuring that your login credentials, payment details, and personal information cannot be intercepted in transit. Access to personal data within our organisation is strictly limited to staff members who require it to perform their job functions, and all such access is logged and monitored. We conduct regular security assessments and vulnerability testing to identify and address potential weaknesses in our systems before they can be exploited. In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant Philippine data protection authority within the timeframes required by law. You can also help protect your account by using a strong, unique password and enabling any additional security features available in your account settings. If you suspect that your account has been compromised, please contact our support team immediately so we can take swift action.

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable Philippine laws and regulations, including anti-money laundering and gaming compliance requirements. Transaction records and identity verification documents are typically retained for a minimum of five years following the closure of your account, in line with regulatory obligations. Technical logs and session data are retained for shorter periods and are used solely for security monitoring and platform improvement purposes. Once the applicable retention period has expired, your personal data is securely deleted or anonymised so that it can no longer be linked back to you. If you request the deletion of your account and associated data, we will process your request promptly, subject to any legal obligations that require us to retain certain records. You may contact our support team at any time to enquire about the specific retention periods that apply to your data. We do not retain personal data for longer than is necessary for the purposes for which it was collected.

As a player based in the Philippines, you have rights under the Data Privacy Act of 2012 with respect to your personal information held by agilaclub. You have the right to access a copy of the personal data we hold about you, to request corrections if any information is inaccurate or incomplete, and to request the deletion of your data where there is no longer a lawful basis for us to retain it. You also have the right to object to certain types of data processing, including direct marketing communications, and to withdraw your consent at any time where processing is based on consent. If you believe that your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact our support team using the details provided on this page — we will respond to your request within the timeframes required by applicable law. We are committed to handling all data subject requests fairly, transparently, and without undue delay.

agilaclub uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to analyse how players navigate and use our services. Essential cookies are necessary for the platform to operate and cannot be disabled — these include session cookies that keep you logged in and security cookies that help protect your account. We also use analytics cookies to collect anonymised data about page visits, session duration, and feature usage, which helps us improve the platform experience for Filipino players. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of the platform. We do not use cookies to serve third-party advertising or to track your activity across other websites. Any third-party analytics tools we use are configured to anonymise IP addresses and are prohibited from using your data for their own purposes. For more information about the specific cookies we use and how to manage them, please refer to the FAQ section.